FAQS

  • WHERE ARE YOUR PRODUCTS MANUFACTURED?

Each of our products are handmade in Australia, with Australian sourced & grown products

  • ARE EACH OF YOUR PRODUCTS VEGAN AND CRUELTY FREE?

Yes, each of our products are Cruelty Free.

Under no circumstance will Sunday Moon® test their products on animals

However, our products are vegetarian not vegan.

  • ARE EACH OF YOUR PRODUCTS NATURAL?

We are committed to using natural ingredients where possible.

  • DOES SUNDAY MOON® USE PARABENS IN ANY OF THEIR PRODUCTS?

No, Sunday Moon® does not use parabens in their products

  • DO I HAVE TO MAKE AN ACCOUNT TO PLACE AN ORDER?

No, you may check out as a guest without an account to place an order but you will lose out on loyalty points. $1 = 1 point

If you are a member and wish to view your account details please sign in here. https://www.sundaymoon.com.au/account/account

  • CAN I AMEND MY ORDER ONCE IT HAS BEEN PLACED?

Please contact sundaymoon@outlook.comwithin 12 hours of placing your order. We will do our best to accommodate your request however there is no guarantee that changes can be made

  • WHEN WILL I RECEIVE MY ORDER?

Our delivery policy is based on the postage chosen at check-out.

If you have agreed to Express Postage, orders may take up to 5 business days to arrive.

If you have agreed to Standard Shipping, orders may take up to 14 business days to arrive.

Overseas express postage may take up to 14 business days.

standard shipping may take up to 30 business days to arrive.

This is a worldwide Delivery Policy. 

  • WHAT IS YOUR RETURN POLICY?

Sunday Moon® is unable to accept returns and offer exchanges. All sales are final.

In the unlikely event that your product/s arrive damaged, the customer must contact customer service within 24hrs of receipt.

proof of purchase & photos of the product/s are required.

Sunday Moon® complies with the Australian consumer law.

  • WHAT IS YOUR PRIVACY POLICY?

To Read our Privacy Policy please go to https://www.sundaymoon.com.au/privacy-policy

CONTACT US

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ONE OF OUR FRIENDLY TEAM MEMBERS WILL HELP WITH YOUR ENQUIRY WITHIN 12 BUSINESS HRS

PLEASE NOTE

  • YOUR TRACKING NUMBER IS PROVIDED IN YOUR ORDER CONFIRMATION EMAIL​. CONFIRMATION EMAILS MAY TAKE UP TO 24HRS TO ARRIVE DUE TO HIGH DEMAND.